Support Mental Health and Mental Fitness

Frequently Asked Questions

At Protege, we provide compassionate and professional psychological therapy to help you navigate.

What is online therapy, and how does it work?

Online therapy allows you to connect with a licensed therapist through video calls, messaging, or phone sessions, offering convenience and flexibility.

How do I know if therapy is right for me?

Therapy can help with emotional struggles, relationship challenges, stress management, and more. If you’re unsure, an initial consultation can guide you.

What types of therapy do you offer?

We provide individual therapy, couples therapy, family counseling, stress management, and more.

Can I choose my therapist?

Yes, you can select a therapist based on your preferences, such as gender, approach, or specialty.

How do I schedule an appointment?

You can book an appointment through our website by selecting a therapist and choosing a time that works for you.

How long does a session last?

Most sessions are 45 to 60 minutes long, but this may vary depending on the therapist and type of therapy.

What if I need to reschedule or cancel a session?

You can reschedule or cancel within [insert cancellation policy timeframe] through our platform or by contacting your therapist directly.

Can I have therapy from anywhere?

Yes, as long as you have a stable internet connection and are in a location where your therapist is licensed to practice.

How much does a session cost?

Session prices vary depending on the therapist’s experience and specialty. You can find specific pricing details once you have completed the assessment.

Can I use my insurance to cover therapy?

We recommend checking with your insurance provider to see if they cover online therapy. Some therapists may accept insurance or provide invoices for reimbursement.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure online payment methods.

What is your refund policy?

Refunds are available only under specific conditions, such as technical issues preventing a session from happening.

Is there a money-back guarantee?

We do not offer a money-back guarantee, but if you’re unsatisfied with your therapist, we can help you find a better match.

What happens if my therapist cancels?

If your therapist cancels, you will be given the option to reschedule or receive a credit for a future session.

What devices can I use for therapy sessions?

You can use a computer, tablet, or smartphone to access sessions through our secure platform.

What if I experience technical issues during a session?

If you have connection problems, try refreshing your browser or reconnecting. If issues persist, contact our support team.

Is the platform secure and confidential?

Yes, we use encrypted technology to ensure your data remains private and secure.

Can I switch therapists if I’m not comfortable?

Absolutely. We encourage finding a therapist who best suits your needs.

Is online therapy confidential?

Yes. All sessions are private and adhere to strict confidentiality guidelines.

Are there any legal limitations to online therapy?

Yes, therapists must follow the laws of their licensed regions. Some restrictions apply based on your location.

Can I receive therapy if I’m in crisis?

If you’re in immediate danger, we recommend contacting local emergency services or a crisis hotline. Our platform is not for emergency interventions.

General FAQs
What is online therapy, and how does it work?

What is online therapy, and how does it work?

Online therapy allows you to connect with a licensed therapist through video calls, messaging, or phone sessions, offering convenience and flexibility.

How do I know if therapy is right for me?

Therapy can help with emotional struggles, relationship challenges, stress management, and more. If you’re unsure, an initial consultation can guide you.

What types of therapy do you offer?

We provide individual therapy, couples therapy, family counseling, stress management, and more.

Can I choose my therapist?

Yes, you can select a therapist based on your preferences, such as gender, approach, or specialty.

How do I schedule an appointment?

How do I schedule an appointment?

You can book an appointment through our website by selecting a therapist and choosing a time that works for you.

How long does a session last?

Most sessions are 45 to 60 minutes long, but this may vary depending on the therapist and type of therapy.

What if I need to reschedule or cancel a session?

You can reschedule or cancel within [insert cancellation policy timeframe] through our platform or by contacting your therapist directly.

Can I have therapy from anywhere?

Yes, as long as you have a stable internet connection and are in a location where your therapist is licensed to practice.

How much does a session cost?

How much does a session cost?

Session prices vary depending on the therapist’s experience and specialty. You can find specific pricing details once you have completed the assessment.

Can I use my insurance to cover therapy?

We recommend checking with your insurance provider to see if they cover online therapy. Some therapists may accept insurance or provide invoices for reimbursement.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure online payment methods.

What is your refund policy?

What is your refund policy?

Refunds are available only under specific conditions, such as technical issues preventing a session from happening.

Is there a money-back guarantee?

We do not offer a money-back guarantee, but if you’re unsatisfied with your therapist, we can help you find a better match.

What happens if my therapist cancels?

If your therapist cancels, you will be given the option to reschedule or receive a credit for a future session.

What devices can I use for therapy sessions?

What devices can I use for therapy sessions?

You can use a computer, tablet, or smartphone to access sessions through our secure platform.

What if I experience technical issues during a session?

If you have connection problems, try refreshing your browser or reconnecting. If issues persist, contact our support team.

Is the platform secure and confidential?

Yes, we use encrypted technology to ensure your data remains private and secure.

Can I switch therapists if I’m not comfortable?

Absolutely. We encourage finding a therapist who best suits your needs.

Is online therapy confidential?

Yes. All sessions are private and adhere to strict confidentiality guidelines.

Do you store my therapy records?

We securely store minimal necessary data in compliance with privacy laws.

Are there any legal limitations to online therapy?

Yes, therapists must follow the laws of their licensed regions. Some restrictions apply based on your location.

Can I receive therapy if I’m in crisis?

If you’re in immediate danger, we recommend contacting local emergency services or a crisis hotline. Our platform is not for emergency interventions.

Ready to change your life?

At Protege, we provide compassionate and professional psychological therapy to help you navigate life’s challenges.

Menu

Select Language: